Terms of Services

These Terms of Service cover quotations, proofs, orders, manufacturing, payments, website use, and other services that PremiumBoxes provides

Custom Manufacturing Services

We present custom-made packaging. We begin production only after approval of the digital and physical samples. We do structural design, create prototypes, print, die cut, laminate, put on foil, emboss, deboss, fold, glue, assemble and ship.

No Minimum Order Quantity

We had the goal to support the growth of young companies. Thus, we do not have a set minimum order quantity. We may do single-piece lots, short run orders, or large scale at your request. Also, some box designs, materials, dimensions, and print options are only available for larger-scale orders. Single-piece cost is high due to design, setup, proofing, and machine preparation time.

Quotations

Quotation depends on the customization you want. It varies order to order. To request a custom quote, provide us with the following details:

• Dimensions
• Material
• Quantity
• Printing
• Finishes
• Structure
• Assembly
• Shipping destination
• Production schedule

Customer Measurements

Box measurements mean internal dimensions and they are in following order:

Length × Width × Depth

Customers have to provide us accurate product measurements for perfect fit. If you are confused in anything, don’t hesitate to contact us. Our team will help you in measurements regarding inserts, liners and containers.

Design and Pattern Requirements

Customers can give us their pre-designed files. We have a design team that also offers assistance regarding box design and artwork. If you are submitting your own file, then it must have:

• Approved sample
• Use suitable image resolution
• Include outline fonts
• Use the correct color mode
• Keep important elements inside safe areas
• Identify Pantone colors when required
• Include final legal and product information
• We will make adjustment if it is required.

Customer Approval

We send our customers digital and physical samples. Customers can confirm the approval through email, account tools and signed document.

Final approval means that the customer has reviewed and accepted:

• Dimensions
• Dieline
• Structure
• Artwork
• Text
• Spelling
• Colors
• Images
• Barcodes
• QR codes
• Warnings
• Ingredients
• Regulatory content
• Material
• Finish
• Quantity
• Delivery information

Proofs and Samples

A digital proof of the box has layout, colours, material texture, structure and product fit. Structural sample is quite helpful in confirming the dimensions and structure. Customers can also request for printed sample. It is more efficient as you can review the material, printing, colors and finishing.

Samples may have minor changes from the final production because of differences in equipment and setup.

Payments

Payments
PremiumBoxes accept payment through approved card processors, PayPal, check, wire transfer, cash deposit and other legal and authorized ways. If you have not made the payment or clear it, we will hold your order. For conversion, chargeback, customs, and other transaction-related costs, customers will be responsible.

Production Schedule

 After sample is finalized, for standard orders we take 8-10 business days. For standard orders, shipment is free. Rush orders can be made in short period.  Rush orders take 4–6 business days for production after receiving approval. Rush orders have extra charges.

Order Changes

If you want any changes in your order, we are open to it. However, it will change the cost and you will be responsible for:

• Reviewed pricing
• New proofing cost
• Material waste cost
• Extra setup charges
• Production delays
• Restarted turnaround estimations

Changes may not be possible once production has begun.

Cancellations

Cancellation requests will only work before production. After the production we won’t cancel your order and refund. We will deduct the cost of manufactured units, design, proofing, samples, dies, plates materials, setup, production, payment processing, and shipping.

Returns, Claims, and Reprints

We are not responsible of your change of mind. After the production process has started, we don’t refund. Before placing bulk orders read our return and reprint policy.

If you have received defected packaging, you have three business days to file you complaint and request refund or reprint. After three business days, we won’t accept your claims. For more details, read our Return and Reprint Policy.

Intellectual Property

Customer is responsible for the product information he is sharing with us. By submitting those details to us he is giving us permission to use and modify for the production of packaging. It is a customer’s responsibility to confirm that they can lawfully use:

• Trademarks
• Logos
• Images
• Fonts
• Illustrations
• Packaging designs
• Product claims
• Labels
• Other protected content

If something is unauthorized, only customer will be responsible for the consequences.

Prohibited Content

We have all the right to refuse an order if they have prohibited content. We don’t take orders that:

• Violate someone else’s rights
• Cover illegal material
• Enable fraud
• Misrepresent a product
• Violate labeling laws
• Create safety concerns
• Issue related to import restrictions

Product Compliance

It is up to the customer to ensure that products and packaging are in compliance with laws.

This includes requirements involving:

• Food labeling
• Food-contact materials
• Cosmetics
• Pharmaceuticals
• CBD and cannabis
• Tobacco and vaping
• Children’s products
• Hazard warnings
• Environmental claims
• Recycling labels
• Barcodes
• Import and export rules

Events Outside Our Control

Some issues are out of our control and we are not responsible for them. We do not control natural disasters, severe weather, service disruptions, transportation issues, customs actions, government regulations, power failures, material shortages, carrier delay or large scale public emergencies.

Changes to Terms

Premium Boxes may update these Terms of Service. Revised terms take effect from the date posted on this page.

Our Contact Details

Phone: (886)-472-5540
Email: support@premiumboxes.com
Address: 9931 Franklin Ave, Suite 1-A
Franklin Park, IL 60131